Session program

9:15 am to 10:00 am

Keynote: Those who share and adapt will survive

We as human beings are made to survive. In the world around us there is one continuous element: CHANGE. The way we react to those changes is to adapt. We can’t adapt alone, we are not solitary creatures, we live in groups. The only way we can survive together with the group is to share. But we can only effectively share if we are able to adapt to the others in the group. It is all about sharing, adapting and surviving!

And myself? I have to adapt right here and now. Because I am going to speak at an IT congress with no knowledge of IT at all. And it has to be in English. Thank you Civi guys…. But I will share my expertise about change and nature, and I will do this in English. And I started to read more about CiviCRM. Well I think I will survive….

See you on the 26th of May!

with Caroline Vos

Conference Room (3rd)

10:00 am to 10:45 am

SEPA & Banking

On popular demand we once more present CiviBanking and CiviSEPA. These modules aim to remove the costly dependency of external service providers for two different aspects of financial processing in CiviCRM.

CiviSEPA enables CiviCRM to handle and process the free-of-charge European direct debit system (SEPA). We present and demonstrate the module, and discuss current development, improvements, and challenges.

CiviBanking aims at automatic or semi-automatic processing of financial information from bank statements. Even though the setup and configuration is often laborious, the potential savings in terms of work hours are enormous - and they grow with your organisation's size.

with Björn Endres (Systopia)

Conference Room (3rd)

Welcome to CiviCRM

Are you new to CiviCRM? Have you have asked yourself,

  • What is CiviCRM?
  • Who is behind it?
  • What can it do?
  • Is it really free?
  • How can I use it?

If yes, then this is your session. We will present CiviCRM's main functions and try to shed light on how you can make your CiviCRM-Experience safe, sustainable and fun. Well as much as databases can be fun...

with Fabian Schuttenberg (Systopia)

Room ‘Groene Hart’ (3rd)

Creating Custom Queries (using SQL and a touch of PHP)

Extracting data from CiviCRM is something you probably do on a daily basis. You can easily search for contacts, events, contributions... or use the provided reports. But sometimes you need more specific information. Perhaps combining data from different entities.


If you are familiar with SQL, and don't mind some very simple PHP programming, then this session is for you. I will take you by the hand and explain how you can create custom searches in CiviCRM.

with Alain Benbassat

Room ‘Kaas’ (3rd)

11:15 am to 12:00 pm

Show Case: Werk met Zin

Show Case of why Werk met Zin chose CiviCRM and how they implemented it. Werk met Zin uses CiviCRM to manage their clients who are being coached looking for another job or career. They use CiviCase a lot and would like to share their experiences. Finally they will tell how the coaches experience the new software and working method. 

with Marieke Genard

Conference Room (3rd)

Using CiviCRM for managing events

In a small non-profit organization the alternative for CiviCrm is Microsoft Excell. In the last two years I implemented CiviCrm for a small family conference namely the RICM. Not much money and technical knowledge was available, but it was a worthy endeavor. The organisations was done by volunteers and there time and participation must be put to good use.

The story has two layers. First its about how a conference can be organized with CiviCrm. The possibilities of the event module are shown, in combination with CiviMail and custom fields. These are confronted with the specific quirks of a family conference, like shared email adresses, parents with children, diets and so on.

The second layer is about automation. What are the benefits of the transformation of the free live in the spreadsheets to the highly structered approach of CRM software. And what are the costs? How does this affect the organisation of the conference. Does it make the sharing of work and handover of tasks more easy?

The motive to start the implemenation was to save time. But in the end it gave the organization memory.

with Klaas Eikelboom

Room ‘Groene Hart’ (3rd)

Scrum in CiviCRM implementation projects

Scrum combines structure with flexibility.

Structure gives clarity for everyone what to expect when.
Flexibility enables you to do what gives most added value to your project today.

In this session you learn what Scrum is, and how it can help you to structure your CiviCRM implementation projects.

The speaker applies Scrum successfully in software development projects for many years, has written the book 'Aan de slag met Scrum' (in Dutch) for Academic Service, and gives inspiring Scrum trainings.

with Hendrik Jan van Randen

Room ‘Kaas’ (3rd)

1:00 pm to 1:45 pm

Extension showcase

In this session you and others could show off some usefull extensions. The following extensions are going to be demonstrated:

- Mosaico: An user fiendly way of designing mass mailings
- CiviMobile: Use CiviCRM on your Mobile phone
- GroupProtect: Allow only some users to add/remove group members
- ContactSegment: CiviCooP has developed an extension ContactSegment (funded by PUM Senior Experts) that add a segmentation for contacts with its own tab in Summary.

with Various speakers

Conference Room (3rd)

1:45 pm to 2:30 pm

Birds of a Feather

In the birds of a feather session you could write down a topic which you want to discuss with others. You would then flock together to discuss the topic.

with Various speakers

Conference Room (3rd), Room ‘Groene Hart’ (3rd)

Birds of a Feather

In the birds of a feather session you could write down a topic which you want to discuss with others. You would then flock together to discuss the topic.

with Various speakers

Conference Room (3rd), Room ‘Groene Hart’ (3rd)

Show Case: Amnesty International Flanders

Amnesty International Flanders has been using CiviCRM for a number of years now, and I have been involved since 2013. In this session I will put my Amnesty International Flanders hat on and show how Amnesty International is using CiviCRM. I would like to tell you about:
- their implementation history
- using CiviSepa and CiviBanking
- importing street recruitment fundraising results
- future plans
And obviously I will try to answer any question you have.

with Erik Hommel

Room ‘Kaas’ (3rd)

2:45 pm to 3:30 pm

Migrating to CiviCRM

Starting to use any new database can be a pain and CiviCRM is no exception. Not only will you need to deal with migrating your data including all technical pitfalls - before you even get there, you should have a coherent concept for using CiviCRM. In this session we will give an introduction to CiviCRM's logic and data structure and discuss what you need to consider when you want to start using CiviCRM.

Apart from the technical side, we will also take a look at aspects of organisational development because they can affect the success or your project as much as the technical set up of your systems.

with Fabian Schuttenberg (Systopia)

Conference Room (3rd)

Using CiviCRM to change the world... one city at a time

300,000 signatures from citizens who are eligible to vote - that's what's needed to make a nationwide referendum in The Netherlands happen. Many Dutch cities have similar provisions for local referendums.
In Rotterdam, tenants' organisations, residents' associations and political parties have joined forces to stop city plans to drastically reduce affordable housing. This month, they're trying to get at least 10,000 citizens - and hopefully many more - to support a local referendum about these plans.
The joint action committee's website,, uses Wordpress and CiviCRM to collect valid digital signatures and keep in touch with supporters and volunteers.

In this session, we'll talk about
- Woonreferendum as an example of how CiviCRM can be used to run social campaigns and grow their support base
- How tech lowers the hurdle for activists and organisations to use local and national referendums 'for good'
- Pros and cons of running Wordpress + Gravity Forms + CiviCRM and (desirable) future developments
- A short look at campaign tools like CiviEngage and CiviVolunteer that are out there and that you can start using right now

(Read this article in Dutch for some more background info)

with Kevin Levie

Room ‘Groene Hart’ (3rd)

We are family! Households in CiviCRM

Keeping track of household relationships is not only about knowing your donors. It's also about efficient communication, in quality and quantity alike.

We present different ways of modelling and using households, describe best practices, and explain the necessary tools - including a newly developed extension.

with Björn Endres (Systopia)

Room ‘Kaas’ (3rd)

3:45 pm to 4:30 pm

Show Case: Socialist Party

Socialist Party is a political party in the Netherlands with around 40.000 members and 160 local branches. Each local branches has access to CiviCRM for their local members.

In this session Oane Sikkema from the Socialist Party will show how the local branches have access to their local members and Jaap Jansma from the CiviCooP will show how this is implemented.

with Oane Sikkema (SP), Jaap Jansma (CiviCooP)

Conference Room (3rd)

How sharing doubts will improve your data quality

Every CiviCRM user has doubts once in a while about:

  • the info on a contact record
  • how the CRM is configured
  • whether the CRM functionality still fits the needs of your changing organisation.

Often these doubts stay hidden until a problem becomes imminent.

The DataQuality extension enables you to monitor and share doubts within the organisation. Users will notice each others doubts and have the choice to act on it: "do I have the right info?" or "who do I know that can check this info?" Instead of the organisation losing this information, its existence has now been identified and given a value. It will prevent hidden doubts to become a problem. Resulting in a higher quality of your data and a better insight in the value of the CRM for your organisation.

Doubts can be added on individual contacts and can be added automatically via smart searches.

This sesssion will show you the theory, the tool and it's usage.

with Hans Idink

Room ‘Groene Hart’ (3rd)

Using CiviRules

I will show you what we have done with the CiviRules extension and take you through some examples. CiviRules is an extension that can help organizations to automate their backoffice workflow. For example MAF Norge have automated their specific Thank You process, where a donor is automatically thanked after a contribution based on their communicatione preferences, type of donation etc. Or the automatic promotion/degradation of donors in specific groups based on their donations or recurring donations. The same principle can be applied to memberships, events etc.

This session aims to give you an introduction on how to create your own set of rules using CiviRules.

with Erik Hommel

Room ‘Kaas’ (3rd)

5:30 pm to 5:45 pm

Closing session

Round up of the day and afterwards you are invited for drinks.


Conference Room (3rd)